Frequently Asked Questions

MOQ varies by product type. For LCD screens, the typical MOQ is 10-50 units depending on the model. For smaller components, MOQ may be 100+ units. Specific MOQ requirements are displayed on each product page. Contact us for special arrangements on larger orders.

We accept wire transfers (T/T), PayPal, Western Union, and major credit cards (Visa, MasterCard) for qualified accounts. For established wholesale customers, we offer NET 15 and NET 30 payment terms subject to credit approval.

All quoted prices are in US Dollars (USD) unless otherwise specified. For your convenience, we can provide quotes in EUR, GBP, or CNY upon request. Exchange rates are updated daily based on market rates.

Yes! We offer tiered pricing based on order volume. Discounts start at 5% for orders over $1,000 and can reach 15-20% for large wholesale orders. Contact our sales team for a custom quote based on your specific requirements.

Standard orders are typically processed within 1-3 business days. For custom or large orders, lead time may be 5-10 business days depending on product availability. We'll provide an estimated delivery date with your order confirmation.

We partner with major international carriers including DHL, FedEx, UPS, and EMS. For certain destinations, we also offer sea freight and air cargo options for large orders. You can select your preferred shipping method during checkout.

Express shipping (DHL/FedEx/UPS): 3-7 business days to most destinations. Standard shipping (EMS): 7-15 business days. Sea freight: 20-40 days depending on destination port. Delivery times may vary due to customs processing.

Once your order ships, you'll receive an email with tracking information and a link to track your package. You can also log into your account to view order status and tracking details for all your shipments.

Import duties, taxes, and customs clearance fees are the responsibility of the buyer and vary by country. We can provide commercial invoices with accurate product descriptions and values to facilitate customs clearance. For regular importers, we can discuss DDP (Delivered Duty Paid) arrangements.

Yes, we strongly recommend shipping insurance for high-value orders. Insurance covers loss or damage during transit and typically costs 1-2% of the order value. Basic coverage is included with express shipping, but additional insurance is available for valuable shipments.

Grade A (Premium): Original or OEM quality, no visible defects, perfect for high-end repairs. Grade B (Standard): Minor cosmetic imperfections, fully functional, excellent value. Grade C (Economy): Visible cosmetic wear or minor display imperfections, suitable for budget repairs. All grades are fully tested and functional.

Every LCD screen and electronic component undergoes rigorous quality control including visual inspection, functionality testing, and compatibility verification. We test touch sensitivity, display quality, and connection integrity. Defective units are removed and replaced before shipping.

We stand behind our products. If you receive defective items, contact us within 7 days with photos and description of the defects. We'll arrange replacement or credit. For DOA (Dead on Arrival) units, we offer immediate replacement with proof of defect.

We strive for accuracy in all product descriptions. However, specifications may vary slightly between batches. If you have specific requirements (exact pixel density, color calibration, etc.), please contact us before ordering to confirm specifications.

Each product page lists compatible models. If you're unsure, contact our technical support team with your device model and we'll help you find the correct part. We also provide compatibility guides and installation tips for common repairs.

LCD screens and displays come with a 90-day warranty from the date of delivery. Other electronic components have a 30-day warranty. Warranty covers manufacturing defects and DOA units. Physical damage and improper installation are not covered.

If a product arrives non-functional, report it within 7 days with video evidence showing the defect. We'll send a replacement immediately or issue a credit to your account. DOA claims require proof of proper installation and testing.

Contact our support team to request a Return Merchandise Authorization (RMA). Provide your order number, photos of the issue, and a detailed description. Once approved, we'll provide return shipping instructions. Returns are processed within 5-7 business days of receipt.

Once we receive and inspect returned items, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Bank processing times may add 3-5 additional days for the refund to appear in your account.

Warranty is void for products with physical damage (cracks, scratches), water damage, improper installation damage, unauthorized repairs or modifications, or products returned without original packaging. Normal wear and tear is also not covered.

Click 'Register' on our website and provide your business details including company name, business registration number, and contact information. Accounts are typically approved within 24-48 hours after verification. You'll receive login credentials via email once approved.

We require valid business registration documentation, a business email address (not personal), and verification of your business activities. For credit terms, additional financial documentation may be required. We serve legitimate B2B customers including repair shops, distributors, and resellers.

Email us at support@mrtparts.com for technical inquiries. Include your order number, product SKU, and detailed description of your issue. Our technical team responds within 24 hours on business days. For urgent matters, call our support hotline.

Email: support@mrtparts.com (general inquiries), sales@mrtparts.com (sales), technical@mrtparts.com (technical support). Phone: +86 755 8888 8888. Address: MRT Parts Co., Ltd., Futian District, Shenzhen, Guangdong, China 518000.

Our sales and support teams are available Monday to Saturday, 9:00 AM to 6:00 PM (China Standard Time, UTC+8). For urgent after-hours support, email us and we'll respond as soon as possible. Online orders can be placed 24/7.